Your AKL-LAX air new zealand refund policy nightmare begins when Value Light (NZD1,299) converts to 3-year credit expiring Jan 31, 2029, while FlexiRefund (NZD2,499) returns full cash to Visa—but only after 21-day processing. Air NZ cancels controllable flights? Full refund entitlement regardless of fare class. Medical emergencies? Partial compassionate refunds require death certificates/doctor's letters. Updated April 22, 2026 with post-election NZ aviation law changes (Eden